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Return Policy

PLEASE READ ALL POLICIES THOROUGHLY, so that you make an informed purchase.Thank your for your interest in shopping with us. We appreciate your business!

Returns

Girly-O Boutique takes pride in making sure that we fulfill your order in the exact manner in which it was placed. Therefore, ALL SALES ARE FINAL except for APPAREL (NOT INCLUDING BODYSUITS) purchased at regular retail price. 

All BODYSUITS are FINAL SALE at all times. For hygiene purposes, to protect you and other customers, we can not take a bodysuit back. Even if its unworn. NO EXCEPTIONS.

All APPAREL orders placed under promotions or with the use of discount codes are FINAL SALE. THERE ARE NO EXCEPTIONS.

You may exchange an eligible APPAREL order for STORE CREDIT ONLY. Items must be unworn. Please note that a fragrance scent on the item will be considered used, NO EXCEPTIONS. 

All other products purchased from girly-o-boutique.com may be exchanged  in the rare event we mistakenly send the wrong items. If this is the case, please send an email to info@girly-o-boutique.com.

All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

Exchanges are only applicable in the rare event we mistakenly send the wrong items. If this is the case, please send us an email at info@girly-o-boutique.com.

How to return applicable items:

  • Must email girly-o-boutique.com for return approval.

  • Please include your order number in the initial email.

  • Merchandise must be returned within 3 days of receipt.

  • Merchandise must be unworn.

  • Hair, wigs, lashes, all lip glaze products and bodysuits cannot be returned. These items are FINAL SALE.

  • All Sale/Clearance/Promotional Items are FINAL SALE.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of initial shipping will be deducted from your store credit.

Depending on where you live, the time it may take for your exchanged product to reach Girly-O Boutique, may vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance and keep up with your tracking number. We don’t guarantee that we will receive your returned item.

Store Credit:

  • Store Credit can only be used online at our website, www.girly-o-boutique.com.

  • Store Credit is Non-Transferrable.

  • Store Credit will be processed within 24-48 hours of receipt of the item.

  • Maintain track of your return parcel. 

  • Store credit is issued after your returned is scanned "PICKED UP/DELIVERED"

  • Maintaining track of the status is the responsibility of the customer.

  • Store Credit does not expire.

  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email address that you used at checkout on your original order.

DAMAGES:

  • In the unfortunate circumstance that you receive DAMAGED APPAREL items. You must send an inquiry within 3 days of receipt of the item to info@girly-o-boutique.com so that we can resolve the issue immediately.
  • You have 3 days from the initial inquiry to provide all supporting evidence for a refund to be honored ONLY ON DAMAGED APPAREL.